Use your recent receipt to find the store number, visit time and 13-digit Survey ID before opening the survey.
Reviewed: September 14, 2026
Research note: This editorial guide was checked against El Pollo Loco’s public survey page, website, offers page and current Loco Rewards terms. We did not submit a receipt or complete the private part of the survey.
Independent-site disclosure: This guide is not operated by or affiliated with El Pollo Loco. It does not collect receipts, Survey IDs, customer comments or account details. Enter your information only on the survey website linked by El Pollo Loco.
EPLFeedback is the receipt-based El Pollo Loco Customer Experience Survey. A recent customer can use it to share feedback about a restaurant visit. The live entry page asks for a four-digit store number, visit time and 13-digit Survey ID from the receipt.
The safest way to begin is to follow the Customer Experience Survey link on El Pollo Loco’s own website. Its official site map currently sends visitors to eplfeedback.smg.com. The shorter www.eplfeedback.com address also displays the El Pollo Loco survey welcome screen, but starting from the company website gives you a simple way to verify the destination.
EPLFeedback survey at a glance
| Item | Current information |
|---|---|
| Survey name | El Pollo Loco Customer Experience Survey |
| Verified access route | El Pollo Loco’s site map links to eplfeedback.smg.com |
| Receipt information | Four-digit store number, visit time and 13-digit Survey ID |
| Languages | English and Spanish |
| Current receipt-survey offer | $3 off the next in-store purchase of $10 or more before tax |
| Offer expiration | 14 days from the purchase date on the receipt |
| Survey limit | One survey per purchase; one survey every 14 days per customer |
| Redemption channel | In store at participating restaurants |
| Not valid through | Online orders, the app or third-party platforms |
| Support alternative | El Pollo Loco’s official Contact Us form |
The offer and its rules can change. Read the wording printed on your receipt and check the company’s current offers page before planning a purchase.
What is EPLFeedback?
EPLFeedback is another name people use for the El Pollo Loco customer survey, guest survey or feedback survey. It is an online questionnaire connected to a recent visit. Its welcome page says El Pollo Loco values candid feedback and asks the customer to enter information from a receipt.
The survey gives customers a structured place to describe their experience. A guest may want to recognize helpful service, report an order problem or explain what could improve. The company can use this customer feedback to understand patterns in food, service and restaurant operations.
The survey is not the same as a customer-service case. Submitting an opinion does not promise a personal reply, refund or replacement. If you need someone to correct an order or respond to a complaint, use the restaurant or El Pollo Loco’s official contact form instead.
This guide covers the US survey route shown on the US El Pollo Loco website. It does not assume that a similarly named restaurant in another country uses the same survey or offer.
What is the official El Pollo Loco Survey website?
El Pollo Loco’s public includes a Customer Experience Survey link. That link currently opens https://eplfeedback.smg.com/.
The address https://www.eplfeedback.com/ also loads a page titled “El Pollo Loco Customer Experience Survey.” Both public entry screens ask for the same receipt details. Still, the safest path is to begin on elpolloloco.com and follow the company’s survey link.
Use this short verification process given below.
- Open the official El Pollo Loco website.
- Find its Customer Experience Survey link.
- Check that the destination begins with
https://. - Confirm the page names the El Pollo Loco Customer Experience Survey.
- Check for the store number, visit time and Survey ID fields.
Do not enter receipt details into an unrelated article, pop-up or imitation form. A third-party guide may explain the process, but it should send you to the external survey to enter the information.
The word “EPL” can also mean the English Premier League. For this topic, EPLFeedback refers to the El Pollo Loco feedback survey. Keeping the complete restaurant name near the term removes that ambiguity for readers and search engines.
What do you need to take the El Pollo Loco customer survey?
Have these items ready before you start:
- An El Pollo Loco receipt that includes a survey invitation
- The four-digit store number printed on the receipt
- The visit time, including the correct hour, minute and AM or PM
- The 13-digit El Pollo Loco Survey ID
- A phone, tablet or computer with a stable internet connection
- A current web browser
The public entry page does not ask the customer to sign in to Loco Rewards. It asks for receipt information. This is one reason not to call EPLFeedback a rewards login.
El Pollo Loco’s general Terms of Use say users of its online services must be at least 13. A user between 13 and 18 may use those services only with supervision from a parent or legal guardian, and some services may require a user to be 18. The public survey welcome page does not display a separate survey-specific age rule. Follow any extra condition shown on your receipt or during the survey.
The company also does not state a fixed survey completion time on the public entry page. Avoid pages that promise the process always takes a specific number of minutes.
Where is the El Pollo Loco Survey ID number?
The El Pollo Loco Survey ID number appears on an eligible receipt. The entry page requests 13 digits and separates them into three groups: digits 1–4, digits 5–9 and digits 10–13.
A search such as “El Pollo Loco Survey ID number USA” refers to this receipt identifier on the US survey route. It is not a customer-service phone number.
That means the complete format is:
4 digits + 5 digits + 4 digits = 13-digit Survey ID
People may call it the El Pollo Loco survey code, survey number, receipt code or feedback number. Use the label printed on the receipt and shown on the survey page: Survey ID. It is different from the four-digit store number.
Find the four-digit store number
The store number identifies the restaurant connected to the visit. Enter only the four digits requested by the survey.
Do not substitute an order number, register number, transaction number or employee number. Several numbers may appear on a restaurant receipt, so match the label instead of choosing the first number you see.
Enter the correct visit time
Select the hour and minute printed on your receipt. Then choose the correct AM or PM value. Do not enter the time when you opened EPLFeedback.
A small mistake can stop the receipt details from matching. Check the minute and AM or PM before moving forward.
Enter all 13 digits of the Survey ID
Read the number from left to right. Put the first four digits in the first field, the next five in the second field and the last four in the final field.
Do not confuse the Survey ID with a Loco Rewards barcode. El Pollo Loco’s current Loco Rewards terms describe a separate barcode that members may enter in the app to request points from an in-store purchase. That barcode is not the receipt-based EPLFeedback Survey ID.
What if the receipt is faded?
Thermal receipt printing can fade. Check the full receipt under bright, indirect light. Look above and below the order details because layouts may differ by location.
Do not keep guessing if several digits are unreadable. Repeated entries will not restore the print. Keep the original receipt and use El Pollo Loco’s official contact route if you need help with the visit.
How to complete the El Pollo Loco Survey
These steps cover the publicly visible entry process and the safe actions that follow. The questions and final screen may vary by receipt or location.
Step 1. Open the verified survey route
Start from El Pollo Loco’s website or use the Customer Experience Survey address linked above. Confirm that the page title says “El Pollo Loco Customer Experience Survey.”
If a page asks for payment, a bank password, a Social Security number or an account one-time code, leave it. Those details are not part of the public EPLFeedback entry screen.
Step 2. Choose English or Spanish
The English page provides an Español link. Select it before entering the receipt information if you prefer the Spanish customer survey.
The Spanish page asks for the same three items: the four-digit store number, visit time and 13-digit survey identification number.
Step 3. Enter the store number
Type the four digits from the receipt. Include a leading zero if one appears. Recheck the label so you do not use the transaction or order number.
Step 4. Select the visit time
Choose the printed hour and minute from the lists. Select AM or PM carefully. The survey uses this information to connect the entry with the correct restaurant visit.
Step 5. Enter the El Pollo Loco Survey ID
Enter all 13 digits across the three fields. Count the digits if the page rejects the entry. The requested groups contain four, five and four digits.
Step 6. Continue to the customer survey questions
Use the button on the official page to continue. Answer based on the visit linked to that receipt. Keep your comments clear and factual.
The company does not publish the complete current question list on the welcome page. Do not rely on an unofficial article that promises every customer will see the same questions.
Step 7. Review and submit your feedback
Check your choices before submitting. If there is an open comment box, describe what happened, when it happened and how the issue affected the visit. Do not add card numbers, account passwords or private information that the company does not need.
Step 8. Read the final offer instructions
Do not close the page as soon as you submit. Read the completion screen and follow its instructions. Keep the original receipt until you redeem the offer.
Some survey guides call the result a validation code or coupon code. The public welcome page does not show the completion process, so this guide does not promise that every participant receives a code in the same format. Follow the official screen and the wording on your receipt.
What El Pollo Loco survey questions may cover
The public survey page confirms that El Pollo Loco wants candid feedback, but it does not reveal the complete questionnaire before receipt entry. Exact questions can change.
Be ready to describe the parts of the visit that mattered to you, such as:
- Food taste, freshness or temperature
- Whether the order was correct and complete
- Speed at the counter or drive-thru
- Staff courtesy and communication
- Restaurant cleanliness
- Value for the amount paid
- How the team handled a problem
- Your overall customer experience
These are useful feedback topics, not a claimed copy of the live survey questions.
A strong open comment is short and specific. Instead of writing “bad service,” explain that the order missed an item, how long you waited and whether a team member tried to fix it. For a positive visit, name the part of the experience that worked well without sharing an employee’s private details.
What is the current EPLFeedback survey reward?
El Pollo Loco’s current offers page lists this receipt-survey offer:
$3 off the next in-store purchase of $10 or more before tax.
The offer expires 14 days from the purchase date printed on the receipt. It applies to food and beverage purchases at participating restaurants. Tax is extra.
The $10 threshold is a pre-tax amount. If eligible food and drinks total less than $10 before tax, the order does not meet the stated minimum.
The official wording calls this a receipt survey offer. It does not describe the current offer as a $1 coupon, free meal, $1,000 gift card or cash sweepstakes. Avoid those unsupported promises, even if they appear on old or unofficial survey pages.
The 14-day condition describes the offer’s expiration from the receipt purchase date. The public offers page does not separately state every rule for how long the receipt remains eligible to start the survey. Check the receipt invitation and any on-screen message rather than turning the offer deadline into an unverified entry deadline.
Promotions can change. A receipt may contain terms that apply to that specific purchase. Recheck the official offers page and use the terms printed on your receipt before you visit the restaurant to redeem anything.
How to redeem the El Pollo Loco survey offer
The current receipt-survey offer can be used only in store at a participating El Pollo Loco restaurant. It is not available for online, in-app or third-party platform purchases.
Follow these steps:
- Read the offer instructions on the receipt and survey completion screen.
- Check that 14 days have not passed since the purchase date on the receipt.
- Choose a participating restaurant.
- Build an eligible food and beverage order of at least $10 before tax.
- Tell the cashier about the offer before completing payment.
- Present the receipt or completion information in the way the official instructions require.
The current rules allow one survey per purchase. A customer may complete a survey once every 14 days. The offer cannot be transferred or resold and has no cash value.
You cannot combine it with another coupon, offer, promotion or family special. El Pollo Loco’s general coupon policy also limits a customer to one discount or coupon per transaction and visit. The policy notes that practices may vary by restaurant.
If a location does not accept the offer, first check the purchase minimum, expiration, participating-location condition and coupon-combination rule. Ask the restaurant to explain which condition applies. An independent survey guide cannot approve the offer or require a restaurant to redeem it.
EPLFeedback survey versus Loco Rewards
EPLFeedback and Loco Rewards are related to the same restaurant brand, but they are not the same program. Mixing their rules can cause a customer to enter the wrong number or expect the wrong benefit.
| Feature | EPLFeedback receipt survey | Loco Rewards |
|---|---|---|
| Main purpose | Collect feedback about a restaurant visit | Earn points and access member rewards |
| Access | Receipt store number, visit time and 13-digit Survey ID | Loco Rewards account online or in the app |
| Current benefit discussed here | $3 off an eligible $10 in-store purchase | Points, offers and rewards shown in the member account |
| Current receipt timing | Survey offer expires 14 days from receipt purchase date | Eligible in-store barcode must be entered for points within 48 hours |
| Current usage limit | One survey per purchase and once every 14 days | Points on up to two qualifying transactions in a rolling 12-hour period |
| Account required | No rewards login appears on the public survey entry page | Yes, for program participation |
The Loco Rewards Terms and Conditions were updated on December 24, 2025, and became effective January 27, 2026. They state that Loco Rewards is for US legal residents and is not intended for children under 13. Members between 13 and 18 need supervision from a parent or legal guardian.
Those are Loco Rewards rules. They should not be copied into the EPLFeedback eligibility section as if they were survey-specific terms.
For Loco Rewards, a member can scan an app QR code at the restaurant or earn points through a qualifying signed-in order. A member who wants points for an eligible in-store receipt may use the app’s manual barcode-entry process within 48 hours. The terms also describe two-factor authentication for account access.
Completing EPLFeedback does not automatically mean that Loco Rewards points will be added. Likewise, entering a receipt barcode for points is not the same as completing the El Pollo Loco guest survey.
Can you complete EPLFeedback on a mobile phone?
You can open the survey website in a mobile browser. Keep the receipt next to the phone so you can check every digit without leaving the page.
For a smoother mobile process:
- Use a current version of Chrome, Safari, Firefox or Edge.
- Keep a stable internet connection.
- Enter the complete Survey ID before moving forward.
- Avoid the browser’s Back button during the questionnaire.
- Do not open the same survey in several tabs.
- Read the completion screen before closing the browser.
EPLFeedback is a website, not a section of the Loco Rewards app. The app may handle ordering, points and member rewards, but those functions are separate from the receipt survey.
To use Spanish, select Español on the welcome screen. The Spanish page uses “Número de 4 dígitos de la tienda,” “Hora de visita” and “Identificación de encuesta” for the required receipt fields.
Why is EPLFeedback not working?
The public survey page does not list every possible error message. The checks below address common causes without pretending that one cause explains every failure.
| Problem | What to check | Safe next action |
|---|---|---|
| Page does not open | Address may be mistyped or the service may be temporarily unavailable | Re-enter through El Pollo Loco’s official site map and try again later |
| Survey ID is rejected | A digit may be missing, unclear or out of order | Confirm all 13 digits in the 4–5–4 format |
| Survey ID does not fit | You may be using an order or barcode number | Find the item labelled Survey ID |
| Store number fails | A register or transaction number may have been entered | Locate the four-digit store number |
| Visit details do not match | Hour, minute or AM/PM may be wrong | Copy the printed visit time exactly |
| Receipt is hard to read | Thermal print may have faded | Do not guess repeatedly; keep the receipt and use official support if needed |
| Page refreshes or restarts | Browser, session or connection problem | Use one current browser tab and a stable connection |
| Survey stops before submission | Session or network interruption | Reopen the verified route and follow the message shown |
| No offer instructions appear | Submission may not have finished or the receipt may not qualify | Check the final screen and receipt, then use official support |
| Restaurant rejects the offer | It may be expired, combined with another deal or limited by participation | Review the current offer conditions with the restaurant |
Recheck the three receipt fields
Most entry problems can be investigated by checking the store number, visit time and Survey ID separately. Do not assume every number on the receipt is part of the survey.
Try a basic browser check
Refresh only if the page has not accepted an answer. If the screen repeatedly reloads, close extra tabs and try a current browser. A private or heavily restricted browser setting may interfere with a survey session, but change privacy settings only if you understand and accept the effect.
Do not share the Survey ID publicly
Do not post a receipt image or Survey ID in a comment asking strangers to fix it. The number belongs to a specific purchase and may be usable only once.
Know when an independent guide cannot help
An independent article cannot reopen an expired entry, restore a survey session, replace a completion offer or see what happened inside the survey. Use the official El Pollo Loco contact form when the safe checks do not solve the problem.
Should you use EPLFeedback or contact customer service?
Use EPLFeedback when you want to rate or describe the customer experience linked to a recent receipt. Use direct support when you need a response or action.
| Situation | Better route |
|---|---|
| Rate a normal restaurant visit | EPLFeedback survey |
| Share food, service or cleanliness feedback | EPLFeedback survey |
| Missing or incorrect order that needs correction | Restaurant or official Contact Us form |
| Refund or replacement request | Restaurant or official customer support |
| Loco Rewards points or account problem | Official Loco Rewards support route |
| Unreadable or missing Survey ID | Official customer support |
| Survey website technical problem | Official Contact Us form |
El Pollo Loco provides an official Contact Us page with a customer form. Keep your receipt because the restaurant or support team may need the date, time and location to understand an order-specific problem.
Is EPLFeedback safe and legitimate?
El Pollo Loco’s official site map currently links to the survey hosted at eplfeedback.smg.com. That connection is the strongest public verification available to a customer.
Follow this safety checklist:
- Begin at
elpolloloco.comwhen you are unsure about a survey link. - Confirm the survey uses an HTTPS connection.
- Check the spelling before entering receipt information.
- Avoid websites that promise unsupported cash, gift cards or huge prizes.
- Never pay to take a customer feedback survey.
- Never share a card number, PIN, password or one-time login code.
- Do not submit a receipt image in public comments.
- Keep open comments free of private information.
El Pollo Loco’s general Terms of Use say information submitted through its online services may be treated as non-confidential. Give enough detail to explain your visit, but do not include information that is not needed.
Frequently asked questions
What is the official EPLFeedback survey website?
El Pollo Loco’s official site map currently links its Customer Experience Survey to https://eplfeedback.smg.com/. Starting from the company’s site map is the safest access method.
Is www.eplfeedback.com a real El Pollo Loco survey page?
As checked on September 14, 2026, www.eplfeedback.com displays the same El Pollo Loco Customer Experience Survey entry fields. The company site map links directly to the SMG-hosted address.
What is the El Pollo Loco Survey ID number?
It is the 13-digit identifier requested from an eligible receipt. The survey separates it into groups of four, five and four digits.
Is the El Pollo Loco survey code the same as the Survey ID?
People often use “survey code” as a search term for the Survey ID. Follow the receipt label and enter the 13-digit number requested on the survey page.
What is the El Pollo Loco survey number?
This phrase may refer to either the four-digit store number or 13-digit Survey ID. They are separate fields, and the survey also asks for the visit time.
Do I need a receipt for the El Pollo Loco guest survey?
Yes, the current entry screen asks for information from a receipt. It does not provide a public no-receipt entry method.
What questions does the El Pollo Loco customer survey ask?
The public welcome page does not show the full current question list. Expect questions tied to your visit, but the exact wording and number may vary.
What is the current El Pollo Loco feedback survey offer?
The official offers page currently lists $3 off the next in-store purchase of at least $10 before tax, subject to the stated conditions.
When does the EPLFeedback offer expire?
The current offer expires 14 days from the purchase date shown on the receipt. Read your receipt in case its printed terms provide added instructions.
How often can I take the El Pollo Loco Survey?
The current offer terms allow one survey per purchase. A customer may complete one survey every 14 days.
Can I use the survey offer online or in the app?
No. The current receipt-survey offer is for in-store redemption and is not available for online, in-app or third-party platform orders.
Can I combine the survey offer with Loco Rewards?
The current survey offer cannot be combined with another coupon, offer or promotion. EPLFeedback and Loco Rewards also have different entry and benefit rules.
Is the El Pollo Loco Survey available in Spanish?
Yes. Select Español on the survey welcome page to use the Spanish version.
What if my receipt has no Survey ID?
Check the entire receipt for a survey invitation. If no readable 13-digit Survey ID appears, do not invent one. Use the official contact form for visit-related help.
Why is my El Pollo Loco Survey ID not working?
Recheck the four-digit store number, visit time, AM or PM and all 13 Survey ID digits. Use the number labelled Survey ID, not an order or rewards barcode.
Does EPLFeedback give a $1,000 gift card or cash prize?
The current official offers page does not list that prize. It lists a $3 discount on an eligible $10 or greater in-store purchase.
What to do next
Keep your El Pollo Loco receipt ready and open the survey through the verified company route. Enter the store number, visit time and Survey ID exactly as printed. Read the final screen and receipt terms before trying to redeem the current offer.
Official sources
- El Pollo Loco Customer Experience Survey
- El Pollo Loco site map
- Current El Pollo Loco offers
- El Pollo Loco coupon policy
- Loco Rewards Terms and Conditions
- El Pollo Loco Terms of Use
- El Pollo Loco Contact Us
El Pollo Loco® and Loco Rewards® are trademarks of El Pollo Loco, Inc. This independent guide is not endorsed by or affiliated with El Pollo Loco or Service Management Group (SMG). Offer details were checked on September 14, 2026 and can change without notice.